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When Good Bookings Go Bad: Why Speed + Transparency Win
August 25, 2025This podcast episode from DriveTime explores the critical importance of data-driven decision-making for motorcoach companies. It highlights how relying on intuition or incorrect metrics can hinder success, emphasizing the need to identify and track the right data. Industry leaders John Grzywacz and Franklin Carnes join hosts Chris Riddell and Jeff Rogers to discuss the specific challenges operators encounter. The conversation focuses on identifying the most relevant data points and strategies for making more informed business choices to achieve tangible outcomes. Essentially, the episode guides motorcoach operators toward smarter analytical approaches for improved performance.
Meet the Panel
Chris Riddell
CEO, TBN
“If you’re not managing it, you could watch this KPI right into bankruptcy court.”
Jeff Rogers
CEO, TCon Team
“We’re an industry that obsesses over managing expenses… but we spend precious little time on maximizing margin and managing profit.”
John Grzywacz
Owner, CIT Signature Transportation
“One of the maybe seven smart things I did… we started tracking day-pattern data… I now have 12 years of the first Tuesday in June.”
Franklin Carnes
Owner, Galveston LImo
“I don’t think you can look at a single metric by itself. You have to look at a number of things. If you hate money, refuse to learn your numbers.”
Short on time? Enjoy The DeepDive.
a 12 minute audio summary of the conversation for those of you short on time.
